I am the recipient of an injustice perpetrated by Canada Post. It is an experience worth sharing with others. On June 29th, I mailed a parcel to a business in Ontario for a refund. On July 25, I made inquiries regarding the parcel; I was informed that the parcel had not been received. I then contacted Canada Post. The first level of postal service indicated to me that the parcel had been lost, and I would be compensated for postage only, since I had not bought any insurance. Not satisfied with this conclusion, I then went to the next level, the Postal Ombudsman.
Recently, I received a reply from the Postal Ombudsman. According to the report that I was sent, and I quote, “…the GPS tracking confirms that the item was not delivered to the address that you provided. Canada Post confirms that the delivery to People Power Press was assigned to a relief delivery agent on July 4, which may account for the delivery error.” Furthermore, according to the Canada Post Act 40 (1), “…the Corporation is not liable for any claim arising from the loss, delay, or mishandling of anything posted.” Canada Post will reimburse 50% of the contents value plus postage. This they consider fair and under any other circumstances I would agree but when Canada Post admits negligence in delivering the parcel, in my opinion, they assume 100 percent of the responsibility; and therefore, I am entitled to 100 percent compensation.
The moral of this tirade is always buy insurance. Although, we are under the impression that Canada Post is an honourable corporation and would rectify a wrong, don’t bet on it.