One year ago, bc211 arrived on Vancouver Island to answer the call for help. Funded by United Way, bc211 is an up-to-date reliable gateway to community, social, non-clinical health and government services. Free, confidential help is available 24/7, 365 days a year by calling or texting 211 or by searching online at bc211.ca. (Keri Coles/Oak Bay News)

Police and fire departments praise free 24/7 helpline

One year anniversary of bc211 arrival on Vancouver Island

One year ago today, bc211 arrived on Vancouver Island. Funded by United Way, bc211 is a free, confidential way to access community, social, non-clinical health and government services 24 hours a day, 7 days a week by calling or texting 211 or by searching online at bc211.ca.

“United Way Greater Victoria is really proud that today is the one year anniversary of bc211 coming to the Island,” said Jennifer Young, United Way Greater Victoria communications director. “Our donors made this possible.”

United Way met up with the Oak Bay Police and Oak Bay Fire Departments this morning to mark the occasion and to help help raise awareness of the service by putting window decals on police cars and some fire vehicles.

bc211 is a convenient resource for first responders and the people they serve to access non-emergency help on a wide range of topics from employment and financial support, to mental health and addiction services to supports for seniors.

“We are just so happy and pleased to support the 211 initiative by United Way. So many times we are called to situations where people are in crisis or people are in need – this could be any time of the day or night,” said Police Chief Andy Brinton. “There may not be an immediate need to transport somebody to the hospital but there is clearly a need. Having a resource like 211…just gives us a sense that we aren’t leaving these people alone.”

In the last year, there have been 12,237 web searches of bc211.ca and 1,757 phone calls made to bc211. The top reasons for connecting with bc211 are housing and homelessness, mental health, health, income and financial assistance, and substance use.

“Our position is very firm on our operational procedures with regards to not leaving someone alone in a time of need so this gives us that phone call that gets us direct access 24/7 to some kind of service whatever that service might be to help support the residents,” said Fire Chief Dave Cockle.

bc211 operators can be reached 24/7 by simply dialing 2-1-1 from any phone on Vancouver Island, the Gulf Islands, and the Lower Mainland (Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast Regional Districts). Service is available in over 160 languages.

The online resource directory at www.bc211.ca contains over 13,000 records that document and describe a wide range of government, community, and social service programs across BC. The results are displayed on a map with agency/program details below so you can find the place nearest you.

For more information of the services got to bc211.ca.


 

keri.coles@oakbaynews.com

Follow us on Instagram
Like us on Facebook and follow us on Twitter.

 

Just Posted

Okanagan-Shuswap weather: the warm sun is sticking around

Environement Canada forcasts sun, no clouds for Wednesday

From celebrity weddings to Burning Man: artist brings his unique exhibition to Penticton

Bentley Meeker, international light artist, has been commissioned by Robert De Niro and Billy Joel

Horse fulfills dying Penticton woman’s last wish

Moog and Friends Hospice House staff and volunteers co-ordinate a special moment for a patient

The UBC Innovation Library has helped over 1,100 students since opening in 2015

Students across B.C. can access their academic resources at the UBC Innovation Library

Penticton council grants funding for operations, utilities to Okanagan School of the Arts

The organization is facing financial difficulties amidst “reinventing its mission”

Facebook to overhaul ad targeting to prevent discrimination

The company is also paying about $5 million to cover plaintiffs’ legal fees and other costs

B.C. mosque part of open-house effort launched in wake of New Zealand shootings

The ‘Visit a Mosque’ campaign aims to combat Islamophobia

‘That’s a load of crap’: Dog poop conspiracy spreads in White Rock

Allegation picked up steam through a Facebook page run by a city councillor

Explosives unit brought in after suspicious boxes left at B.C. RCMP detachment

Nanaimo RCMP issues all clear after packages were found on lawn earlier in the day

TKI Construction looks forward to being part of Rutland

The company is renovating the old AG Outdoor Superstore

Newfoundland man caught after posting photo of himself drinking and driving

The 19-year-old took a photo of himself holding a beer bottle and cigarette while at the wheel

2019 BUDGET: As deficit grows, feds spend on job retraining, home incentives

Stronger economy last year delivered unexpected revenue bump of an extra $27.8 billion over six years

Most Read