Health care industry is a prized target, experts say in wake of LifeLabs hack

Hackers accessed personal information of up to 15 million customers, almost all in Ontario and B.C.

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

Cyber security experts say that the recent data hack at LifeLabs Medical Laboratory Services, one of Canada’s largest medical services companies, is part of a broader problem faced by the health care industry.

LifeLabs revealed Tuesday that hackers gained access to the personal information of up to 15 million customers, almost all in Ontario and B.C., forcing the company to pay a ransom to retrieve and secure the data.

Raheel Quereshi, co-founder of Toronto-based consulting firm iSecurity, said Wednesday that the health care industry is a prized hacker target in recent years because victims often will pay a ransom to avoid an operational disruption.

iSecurity’s experience has been that the health care industry accounts for about the 48 per cent of the cases it has handled — although it wouldn’t reveal the identity of any of its 300 to 400 clients in Ontario.

“We completed, I think, more than 10 different cyber security responses this year, in health care. Some of them you’ve seen on the news and some of them didn’t make it to the news,” Quereshi said.

“So health care has been a big interest for the external threat agents and the hacker community.”

From the hacker’s point of view, he said, the health sector promises a good return on investment.

“The attackers are targeting health care sector more for financial gain than, really, trying to extract the information and sell it elsewhere. At the end of the day, they just want to get paid once they get in.”

Rob Martin, a vice-president for Waterloo, Ont.-based cyber security firm eSentire, agrees that criminals may move on to other victims after they’re paid — but that’s not necessarily the case.

“If someone is complacent, and doesn’t remediate or resolve the problem that caused things to happen in the first place, that threat will often times recur … and hold people hostage again.”

What’s more, Martin said, the criminals are “very opportunistic” and can find other ways to sell the information contained within the hacked database.

“On what’s referred to often as the dark web there are electronic sites … where you can buy identities and personal information quite inexpensively depending on the value of that data,” Martin said.

LifeLabs said Tuesday that the compromised database included health card numbers, names, email addresses, login, passwords and dates of birth but said it wasn’t sure how many of the files were accessed during the breach.

Privacy commissioners from B.C. and Ontario said they would examine the scope of the breach, the circumstances leading to it, and what measures LifeLabs could have taken to prevent and contain it.

LifeLabs chief executive Charles Brown, who has apologized publicly, assured the public that its consultants have seen no evidence that the data has been trafficked by criminal groups.

It’s offering customers one year of free protection that includes dark web monitoring and identity theft insurance. It will also contact about 85,000 customers in Ontario whose lab results were accessed.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Interior Health reported 79 new cases of COVID-19 and two new death in the region Friday, Jan. 22, 2021. (Ben Hohenstatt/Juneau Empire)
79 new COVID-19 cases, two deaths reported in Interior Health

Both of Friday’s deaths were both recorded at long-term care homes

Sunnybank in Oliver. (Google Maps)
Sunnybank long-term care in Oliver reports third COVID-19 death

The facility currently has an outbreak with 35 cases attached to it

Veteran Henry Kriwokon has his photo taken by the Western as he celebrates his 99th birthday with friends at the Cellar in Downtown Penticton. (Brennan Phillips - Penticton Western News)
Turning 101, Penticton veteran looks back on life

Henry Kriwokon was one of the soldiers in the famous ‘Wait for me, Daddy’ photo

Stock photo from Unsplash.com
Study: Embrace national long-term care standards

Call to direct public funding only to public and non-profit long-term care providers

Thursday, Jan. 28, 2021 is International Lego Day. (Jenna Hauck/ Chilliwack Progress)
Unofficial holidays: Here’s what people are celebrating for the week of Jan. 24 to 30

Lego Day, Talk Like a Grizzled Prospector Day and Puzzle Day are all coming up this week

The North Okanagan Naturalists' Club completed its annual swan and eagle counts Sunday, Jan. 17, 2021. (Claude Rioux - NONC photo)
North Okanagan bird count shows decrease in swan and eagle numbers

Trumpeter swans were down 61 per cent from last year’s count; eagles down 14 per cent

Okanagan Indian Band Chief Byron Louis has served as the band’s chief since his first of six electoral wins in 1991. (File photo)
Okanagan Indian Band seeks nominations for upcoming election

A new OKIB chief and council will be elected March 30, 2021

Lake Country firefighters helped deliver a healthy newborn baby Thursday, Jan. 21, 2020. (Pixabay)
Lake Country firefighters help deliver baby boy

Firefighters from the Winfield hall assisted with the birth of a healthy newborn Thursday morning

A video posted to social media by Chilliwack resident Rob Iezzi shows a teenager getting kicked in the face after being approached by three suspects on Friday, Jan. 22, 2021. (YouTube/Rob i)
VIDEO: Security cameras capture ‘just one more assault’ near B.C. high school

Third high-school related assault captured by Chilliwack resident’s cameras since beginning of 2021

Skaha Middle School
Arrest made in indecent acts near South Okanagan schools

A 32-year-old man was arrested and released on strict conditions, say police

An individual at Rutland Senior Secondary school has tested positive for COVID-19. (Aman Parhar/Omineca Express)
Individual at Central Okanagan school tests positive for COVID-19

Authorities say the person is self-isolating at home with support from local health teams

FILE - In this Feb. 14, 2017, file photo, Oklahoma State Rep. Justin Humphrey prepares to speak at the State Capitol in Oklahoma City. A mythical, ape-like creature that has captured the imagination of adventurers for decades has now become the target of Rep. Justin Humphrey. Humphrey, a Republican House member has introduced a bill that would create a Bigfoot hunting season, He says issuing a state hunting license and tag could help boost tourism. (Steve Gooch/The Oklahoman via AP, File)
Oklahoma lawmaker proposes ‘Bigfoot’ hunting season

A Republican House member has introduced a bill that would create a Bigfoot hunting season

Economic Development and Official Languages Minister Melanie Joly responds to a question in the House of Commons Monday November 23, 2020 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Federal minister touts need for new B.C. economic development agency

Last December’s federal economic update promised a stimulus package of about $100 billion this year

Most Read