(Black Press Media files)

Adding more women’s and unisex bathrooms could help stores’ bottom line: UBC

The time customers spend waiting for the washroom is time they could have spent shopping

Anyone waiting for the bathroom is likely to be rightly annoyed when the line stretches around the corner.

It can be even worse for store owners, because the time customers spend waiting for the washroom is time they could have spent shopping.

The University of B.C. released a study on Thursday that it claims is the first to use modelling and computer simulations to figure out waiting times for bathrooms in different businesses.

Researchers found that increasing the number of women’s bathrooms, or adding unisex bathrooms, could do wonders for stores’ bottom lines.

READ MORE: Famous giant tortoise DNA may hold fountain of youth: UBCO

“In a service setting, like restaurants or movie theatres, a positive washroom experience is something people expect, and inadequate facilities can have a strong negative impact on whatever product or service a business is providing,” said Tim Huh, lead author of the study and Canada Research Chair in Operations Excellence and Business Analytics at the UBC Sauder School of Business.

The best way to achieve equal lineups for both men and women is to change all bathrooms to unisex, researchers said, but that’s not ideal because unisex bathrooms require more total space.

Instead, researchers suggest creating a small number of unisex bathrooms combined with gender-specific bathrooms to create flexible space.

“Unisex washrooms can be more allocated to women when the women’s washroom is at capacity. Once a line starts to form at the unisex washroom, men will not line up there when there is an empty men’s washroom that they can choose,” said Huh. “This is a good solution in many cases.”


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

EDITORIAL: Improving highway safety

Highway 97 has seen plenty of collisions and accidents over the years

Forty-three properties near Dry Lake, along Highway 5A, under evacuation alert

Wildfire has been burning out of control north of Princeton for two days

Sternwheelers once plied Okanagan Lake

Vessels once transported passengers and goods along the Okanagan Valley

VIDEO: Otter pups learn to swim at B.C. wildlife rescue facility

Watch Critter Care’s Nathan Wagstaffe help seven young otters go for their first dip

Canadians can travel to Hawaii in September; no quarantine with negative COVID test

Travellers will be required to pay for their own tests prior to arriving

Kelowna house and hip hop artist grows in popularity with new single

Edge’s ‘Vice City Vibes’ is available on all streaming platforms now

Alberta to require masks at schools this fall, but still no mandate in B.C.

B.C. students are also set to return to classrooms in September

Anonymous letters tell Vancouver Island family their kids are too loud

Letter said the noise of kids playing in Parksville backyard is ‘unbearable’

Police watchdog investigates Kamloops RCMP after stabbing death

The IIO is investigating the police’s lack of success in locating the man charged in stabbing

Wildfire near Merritt creates smoke for drivers on Coquihalla

Coldwater River fire was estimated at seven hectares Aug. 3 and classified as out of control

Thompson Okanagan Tourist Association: Who can’t access your business?

TOTA launches video to encourage proprietors to remove barriers

Most Read