Restoration business focuses on compassionate service

ABK Restoration provides service following disaster

When Jeff McCallum began working as a carpet cleaner in Victoria around 1990, he answered many calls to extract water from flooded homes.

This was a time when restoration work following a flood, fire or other disaster was not yet an organized business.

When he moved to Summerland in the early 1990s, he quickly focussed on restoration work, responding after property owners have suffered damages to their properties.

The calls have included damages after a body has been found in a building, cleaning up mold and water damage and restoring properties damaged by fire.

READ ALSO: Joy of dance brought instructor to Summerland

READ ALSO: Summerland cafe operators share a passion for good food

As the restoration business has grown, so has McCallum’s business, ABK Restoration Services. The company began in Penticton in the early 1990s to serve the Okanagan Valley but 10 years ago expanded to Kamloops. Some of the staff he hired in the 1990s are still working with the business today.

McCallum said the industry has evolved and today, certification and specialized training are required for those providing the service.

New technology also allows him and his workers to quickly measure a house so they can determine how much time and effort each part of the restoration work will require. This is needed in order to work with insurance claims.

However, McCallum sees good customer service as the most important facet of restoration work.

“You’re dealing with traumatized people all the time,” he said. “This is a social work business. It’s about being humble and having empathy.”

He teaches his staff to be polite and to communicate well with the clients they are serving.

Today, McCallum and his children are operating ABK Restoration and NorHaz Solutions, removing hazardous materials from buildings.

The two companies have 60 people on staff and while the businesses are based in Penticton, McCallum and many of the staff live in Summerland.

To report a typo, email:
news@summerlandreview.com
.



news@summerlandreview.com

Like us on Facebook and follow us on Twitter.

Just Posted

RDOS issues 405 building permits in first nine months of 2019

Construction activity higher this year than during same period last year

Voting locations ‘not going to be perfect’ says Elections Canada

The Princeton Legion was a busy place this weekend, as advance polls… Continue reading

Princetons caboose battle pulls back into court

Princeton’s historic caboose rolled back into court last Thursday, with the Vermilion… Continue reading

Kelowna Liberal, Conservative candidates at odds on economic issues

The mortgage stress test and deficit spending were hot topics at an early morning forum

Princeton suffers highest per capita rate of drug deaths: Coroner report

Princeton has suffered the highest number of illicit drug related deaths in… Continue reading

Election 2019: Robert Mellalieu — Green Party candidate for Central Okanagan-Similkameen-Nicola

Robert Mellalieu is running for the Green Party in Central Okanagan-Similkameen-Nicola

North Okanagan patients benefit from new staff and equipment

New physiatrist and much-needed equipment at VJH

Growing cherries, apples, pears — and big pumpkins

Boerboom worked to produce a massive melon from his Summerland farm

West Kelowna resort denies being fined after six bears destroyed

‘We are good with the compliance,’ said the resort’s operations manager

Workshops give North Okanagan businesses a boost

Small Business Week celebrated by Community Futures

Shuswap voter unhappy with polling times that don’t allow him to vote

Resident thinks with technology available polls should be open more days

Ready, aim, fire: Penticton residents invited to shoot exploding pumpkins

The event is hosted by the Penticton Shooting Sports Association on Nov. 2

Police investigating suspicious fire at Airport Inn in Lake Country

Twenty-four firefighters responded to the call around 2 a.m.

Penticton Fire Department says farewell to Cpt. Glenn Beierle

Beierle retired on Oct. 17 following 30 years of service with the department

Most Read