Starbucks Canada closes 1,100 stores for race, bias training

Coffee giant tries to make stores more inclusive after black men arrested at Philadelphia location

Starbucks is closing about 1,100 Canadian locations for anti-bias training Monday afternoon in a bid to make its stores more inclusive after the April arrest of two black men at one of its Philadelphia locations.

The four-hour training sessions that begin at 3 p.m. involve sharing experiences, listening to experts, reflecting on the realities of bias in society and talking about how employees can create public spaces where everyone feels like they belong.

In a media sneak peek of the training, the Seattle-based company said the sessions will begin with a video message from Starbucks Canada president Michael Conway, where he notes that the exercises were triggered by a “very regretful event.” The April incident in Philadelphia — in which two men were arrested after a Starbucks employee called the police on them — prompted the company to close its 8,000 U.S. locations for training last month.

“You may think this does not relate to us in Canada, but it does,” Conway said in the video. “The world is changing and we are not immune to the complexities or biases and neither are our customers or our communities.”

Conway said Starbucks locations grapple with issues around homelessness, language barriers and ”Canadians that simply appear very different from one of us,” but he believes the training will “only strengthen our resolve to make sure every customer feels welcome every time.”

Following his introduction, employees will break into groups of between three and five people to go through a 68-page book of exercises.

The materials ask employees to discuss the first time they noticed their “racial identity,” “had a friend of a different race who regularly visited your home,” “felt distracted at work because of external events related to race,” and “went to work with your natural hair without comments or questions from others.”

READ MORE: Men arrested at Starbucks say they feared for their lives

READ MORE: Starbucks to give racial sensitivity training after viral arrest video

The booklet references biases that negatively impact African American customers, but also asks broad questions around inclusion and diversity. It does not include direct references to issues faced by customers and employees of other races, of Indigenous backgrounds or those identifying as LGBTQ or having a disability.

The workbook is supplemented with videos from Starbucks executives, including board members and founder Howard Schultz, rapper and diversity advocate Common and inclusion experts.

Tomee Elizabeth Sojourner-Campbell, a Toronto-based consultant focusing on human rights compliance, diversity and inclusion, reviewed the materials Starbucks provides its stores with and said she thought it should be more tailored to Canada because the country has its own history of anti-black racism and challenges faced by stores are not uniform throughout the country.

She also wanted to see more acknowledgment of not only race, but issues around appearance, perceptions around mobility and ability to pay for goods.

“I would have expected them to actually address issues related to consumer racial profiling,” said Sojourner-Campbell, noting that the term is not even included in the glossary or list of themes the workbooks have, but was at the heart of the incident in Philadelphia.

“That seems very odd to me… I think they could have directly responded to it with a series of scenarios about what to do if there is consumer racial profiling. Bias training only gets people to point A, understanding that they have some semblance of a bias.”

She chalked Starbucks’ training up as a “public relations response,” but said it is a good way for the company to take stock of what it happening in its stores.

“Do I think four hours and this commitment will prevent a future complaint about consumer racial profiling? It is unlikely,” she said. “The complaints are not driven by the intent of the business or the employee, but the experience of the individual.”

She said she expected that the training would create “the Starbucks effect,” where other companies assess how they can be more inclusive and consider measures like Starbucks.

In the wake of the Philadelphia incident, Starbucks said it is providing all locations with lists of ways they can access mental health, substance abuse and housing services and committing to ongoing education and development for staff.

It also promised to tackle the circumstances that led to the training.

“Whether a person makes a purchase or not, they are welcome in our spaces,” said chief operating officer Roz Brewer in training videos.

“This includes the use of restrooms, cafes and patios — regardless of whether a person makes a purchase, they would be considered a customer.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

$21.5 million medical pot plant for Princeton

A $21.5 million medical marijuana facility - expected to provide 95 jobs… Continue reading

Seasonal cabins threatened by Cool Creek blaze

Fire burning out of control southeast of Princeton

BC Wildfire has close eyes on Snowy Mountain wildfire

BC Wildfire has a variety of plans depending how the wildfire near Keremeos changes in coming days

Fire burning near Olalla still out of control

BC Wildfire crews are responding to a 144 hectare blaze near Keremeos

Sparks set to fly in new Okanagan College welding facility

Welding students based in Penticton will now have access to the new, $2.2 million facility

More smoggy air for the Okanagan

Breathing conditions are improving, though still not ideal

Evacuation alert for Dark Lake Valley area

There are 21 properties are affected

B.C. team stays alive in Little League World Series after another nail-biter

Surrey-based squad scored a 6-4 win over Mexico reps in Williamsport on Monday

Kids, seniors at risk as smoke from distant fires hangs over parts of B.C.

B.C. Centre for Disease Control says children’s lungs don’t fully develop until about age 10

B.C. mother charged in 7-year-old daughter’s death appears in court

The 36-year-old mother, of Langley’s Aaliyah Rosa, has been charged with second-degree murder

Thieves target tires and rims in Shuswap

Salmon Arm RCMP report two recent incidents, a van used in one theft was stolen in Surrey

VIDEO: Teen soccer phenomenon Alphonso Davies to visit B.C. kids camp

The 17-year-old Vancouver Whitecap player is one of the youngest players in MLS history

25-year-old Edmonton man pronounced dead on Shuswap Lake houseboat

Sicamous RCMP deem death to be non suspicious, BC Coroners Service investigating

Nearly 7 million late-run sockeye due to return to Shuswap

Officials hope promising Scotch Creek early-return bodes well for Adams River run

Most Read