Questions for the Health Care Steering Committee

The upgraded telephone system doesn’t seem to have helped in any way.

To the Health Care Steering Committee:

The handicapped parking space, one new office added and further renovations planned—for sure these are all necessary, but most needed is at least one more receptionist and possibly two in order to handle all the doctor calls. It is certainly too much for one person. The upgraded telephone system doesn’t seem to have helped in any way.

My experience for example—on the afternoons of the 23 and 24 of January, I called several times only to hear, “All lines are busy, please call back!”

More of the same on the 28 and 29.

Is this acceptable? I’ve been told of many people having to go to the clinic just to make an appointment because of not getting through on the phone.

So, how has this upgraded telephone system helped?

And, why with more doctors does it take two to three weeks to get an appointment?

Makes a person wonder if the health care in Princeton will ever be as good as it once was.

Kay Goglin

Princeton