‘Everybody’s in the same boat’: Tourism operators starting to see COVID-19 cancellations

Farwell Canyon near Riske Creek, B.C. is a destination spot for tourists in the Cariboo Chilcotin. (Angie Mindus photo - Williams Lake Tribune)Farwell Canyon near Riske Creek, B.C. is a destination spot for tourists in the Cariboo Chilcotin. (Angie Mindus photo - Williams Lake Tribune)
Owners of the Historic Chilcotin Lodge at Riske Creek, B.C. are starting to see cancellations come in as a result of the ongoing pandemic. Brenda Van Embers said everyone’s in the same boat and needs to remain calm and work together. (Monica Lamb-Yorski photo - Williams LakeOwners of the Historic Chilcotin Lodge at Riske Creek, B.C. are starting to see cancellations come in as a result of the ongoing pandemic. Brenda Van Embers said everyone’s in the same boat and needs to remain calm and work together. (Monica Lamb-Yorski photo - Williams Lake
Brenda, Kris and Kurt Van Embers own and operate the Historic Chilcotin Lodge in Riske Creek, B.C. (Photo submitted)Brenda, Kris and Kurt Van Embers own and operate the Historic Chilcotin Lodge in Riske Creek, B.C. (Photo submitted)

Global uncertainty surrounding the COVID-19 crisis is already impacting the tourism industry, even for small, remote B.C. operators.

“The cancellations are just starting to roll in,” said Brenda Van Embers on Monday, March 16.

Brenda, her husband Kurt and son Kris have owned and operated the Historic Chilcotin Lodge at Riske Creek for the past four years, purchasing the 10-bedroom lodge about a half hour’s drive west of Williams Lake in April 2017, just before the wildfires.

“”It’s pretty scary out there. It’s very stressful, but everybody’s in the same boat. It’s not just us,” Van Embers said. “We have to remain calm and work together.”

Brenda said she waived the fee for this weekend’s cancelled bookings and is looking ahead to adjust Easter plans and other activities for the lodge and tea house as the coronavirus situation continues to unfold.

“It was going to be a wonderful season,” said Van Embers, noting half of her summer bookings are with European travellers taking part in the popular circle tour from Williams Lake to Bella Coola, then boarding BC Ferries to Vancouver Island. Those cancellations haven’t come in yet, she said.

“I almost don’t want to answer the phone.”

In terms of promised government compensation for potential business loss as a result of COVID-19, the Van Embers family have experienced emergency funding following the 2017 wildfire, from which they feel they have just recovered.

READ MORE: New Chilcotin Lodge owners find themselves in the thick of it

“We know through the wildfires there was help, so we are confident there will be again,” she said.

In the meantime, Van Embers is staying home, keeping a watchful eye on the media and government updates, and worrying about her elderly father.

“Everybody’s worried. We don’t go anywhere unless we have to.”

READ MORE: B.C. launches online COVID-19 self-assessment tool

Representatives from Cariboo Chilcotin Coast Tourism Association (CCCTA) said Wednesday (March 18) they are working closely with health authorities, government, and other industry partners to minimize the impacts of the ongoing outbreak of COVID-19 and build resiliency in communities and the tourism industry.

“We have mobilized as part of the provincial Tourism Emergency Response Team, gathering information from tourism businesses and sharing with government immediate and future needs,” stated Amy Thacker, chief executive officer of the CCCTA.

“We will be making information available to tourism operators and working directly with impacted businesses to build resiliency and aid recovery.”

Destination BC told Black Press Media on the weekend that it has already begun to implement its multi-phased emergency management and recovery marketing plans, exploring the most effective ways to support B.C.’s tourism industry throughout the COVID-19 outbreak.

“To mitigate impacts from the loss of visitation from certain international markets, Destination BC will redirect marketing funds on a temporary basis to our short-haul markets, including Alberta and B.C., to influence travellers during prime booking times for each market,” stated the spokesperson.

“Our short-haul markets have historically proven that they do still travel during situations like these, prioritizing destinations that are close to home, and they make those decisions on a short-term basis.”

On Destination BC’s website, a COVID-19 resource page has been added that is regularly updated, and includes federal and provincial information on infection prevention, travel advisories and suspensions, flights and border services, cruise lines, the role of DBC and Destination Canada in international destination marketing, and official provincial health directives.

There is also a visitors resource page on HelloBC.com with the latest information: hellobc.com/what-you-need-to-know/.”

Tourism in British Columbia generates upwards of $19 billion in revenues annually through more than 19,000 (small) businesses that employ over 330,000 people. The industry has enjoyed record-setting growth in recent years and has become the province’s third-largest business sector, according to the Tourism Industry Association of B.C.

READ MORE: Tourism industry advocate calls for emergency fund in wake of COVID-19 cancellations

CoronavirusTourism

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Sunnybank in Oliver. (Google Maps)
Sunnybank long-term care in Oliver reports third COVID-19 death

The facility currently has an outbreak with 35 cases attached to it

A historic home near Granny’s Fruit Stand in Summerland was the home of two of the community’s mayors. J.R. Campbell and Don Cameron both lived at the home on Highway 97 in Summerland, but not at the same time. (Photo courtesy of the Summerland Museum)
Historic house was home to two Summerland mayors

Building along Highway 97 was constructed in 1906

Interior Health reported 91 new COVID-19 cases in the region Jan. 20, 2021 and three additional deaths. (Jennifer Smith - Morning Star)
95 new COVID-19 cases in Interior Health, two deaths

Another member of Vernon’s Noric House has passed

Vaccine rollout is focused on health care workers first, especially those dealing with long-term care facilities. (Nathan Denette - Canadian Press)
General public shouldn’t expect vaccines until fall: Interior Health

Interior Health focused on vaccinating long-term and first-line care workers

(Pixabay photo)
Black Press Weekly Roundup: Top headlines of the week

In case you missed it, here’s what made waves throughout the week

Sunnybank in Oliver. (Google Maps)
Sunnybank long-term care in Oliver reports third COVID-19 death

The facility currently has an outbreak with 35 cases attached to it

Chief Public Health Officer Theresa Tam speaks during a daily briefing in Ottawa. (THE CANADIAN PRESS/Adrian Wyld)
31 cases of COVID-19 variants detected in Canada: Health officials

Dr. Theresa Tam made announces 13 more variant COVID-19 cases in Canada

Administrative headquarters for the Regional District of Central Okanagan in Kelowna. (File photo)
Tempers fly over a pricey picnic shelter in the North Westside

Lack of detail on $121,000 shelter expenditure further incites self-govenance wishes

Big White Village on Dec. 16. (Big White photo)
11 more COVID-19 cases linked to Big White cluster

Interior Health provided an update on the cluster on Friday

Royal Inland Hospital in Kamloops. (Dave Eagles/Kamloops This Week file photo)
COVID-19 outbreak declared at Kamloops’ Royal Inland Hospital surgical unit

Despite 6 South being a surgical unit, RIH said surgeries are continuing at the hospital

Send your letter to the editor via email to news@summerlandreview.com. Please included your first and last name, address, and phone number.
LETTER: Historic poem is appropriate for new U.S. president

In 1941, Roosevelt made reference to poem by Longfellow

Daily COVID-19 cases reported to each B.C. health region, to Jan. 20, 2021. Island Health in blue, Northern Health green, Interior Health orange, Vancouver Coastal in red and Fraser Health in purple. (B.C. Centre for Disease Control)
B.C.’s COVID-19 infection rate stays stable with 508 cases Friday

Vaccine delivered to more than 110,000 high-risk people

(Phil McLachlan - Capital News)
‘It’s incredibly upsetting’: Kelowna health care worker demands WestJet ticket refund

Kelowna woman has been waiting almost a year for a refund on her Kelowna to Edmonton flight

Most Read