Chilliwack family’s dog missing after using online pet-sitting service

Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)
Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)
Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)
Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)
Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

When the Levinsky family dropped their dog Frankie off at a Chilliwack dog sitter booked through an online dog-sitting service, they hoped their 10-month-old pit bull was in good hands.

Off to the airport and a flight to Mexico for the Kim and Dan Levinsky with their kids aged three and five.

But then the unthinkable happened.

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

It was Nov. 11, and soon after being dropped off at the house near Fletcher and Cleveland in the downtown area, Frankie hopped a fence and ran into the road. She was hit by a car and took off.

While the Levinskys are off in Mexico worrying, friends of the family have been frantically searching the city, but some don’t think the dog-sitting service is doing enough.

Rover.com is a Seattle-based firm that is an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking. It’s described by some as the Uber for dogs or Airbnb for pets, hooking up pet owners with those willing to board or walk pets.

Kelsey Vincent is a friend of the Levinskys who said 40 people, including the dog sitter, were searching for four hours on Nov. 11 but couldn’t find her. The next day they hired Al MacLellan from Surrey-based Petsearchers to look with his bloodhound, but still nothing.

(See below for more photos.)

“She was lost within 30 minutes of being dropped off for care and has been missing since Nov. 11,” Vincent said on Nov. 15. “The friends and family have been out searching for days. There are posters everywhere. Even search dog services (bloodhound scent tracking) has been initiated.”

But Vincent said Rover declined to help pay for the bloodhound services, and has otherwise not been particularly responsive to the situation.

“[The Levinskys] are in Mexico while all of this is going on at home and Rover is providing very little support to help bring Frank home,” Vincent said via email, adding in a phone interview, “Literally the only thing you had to do was keep the dog safe,” Vincent said of Rover and the dog-sitter used.

And while Rover says this type of situation is rare, it does happen. In September a Vancouver family complained to other media outlets about Rover and how their two-year-old shepherd mix went missing the same day it was dropped off at a sitter.

• RELATED: 20-day search for missing dog in Princeton, B.C., ends with tears of joy

• RELATED: ‘It’s more than a lost pet, it’s a family member’: Rossland residents help find Molly the dog

In that case, the family found out the sitter had lost other dogs and often cared for five or six at a time. The company told Global and CTV News that the particular sitter is no longer allowed to offer services through the platform.

Asked about Frankie, Rover provided The Progress with a statement: “As dog parents ourselves, we take these rare situations very seriously and our primary focus is seeing Frankie reunited with her family,” said Dave Rosenbaum from Rover’s public relations team in an email. “To aid in the search efforts, we have posted in online forums, engaged local members of our community to help locate Frankie, and are offering a reward for information leading to her being found. The sitter’s account has been paused, and our 24/7 Trust and Safety team will conduct a complete investigation.”

According to its website, Rover’s guarantee covers “costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.”

Anyone who spots Frankie is asked to call Kelsey Vincent at 604-765-7475. She says if Frankie is spotted, do not chase her or she will run. Just call the number if you are able to keep an eye on her. If you are really close, Frankie is “super food motivated.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Just Posted

(Pixabay.com photo)
No COVID-19 baby boom in Summerland

Pandemic has not resulted in surge in births in 2020 and 2021

(Black Press file photo)
EDITORIAL: Curtailing attempts at scams

The true total of losses from all scams and frauds could be much higher than the figures on file

People at the beach in front of Discovery Bay Resort on Tuesday, July 14. (Michael Rodriguez - Capital News)
Heat wave forecast for Okanagan-Shuswap

Temperatures are forecast to hit record breaking highs this week

FILE – Perry Bellegarde, National Chief of the Assembly of First Nations, takes part in an event on Parliament Hill in Ottawa on Tuesday, July 7, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Indigenous Peoples Day must be a ‘call to action’, says Assembly of First Nations chief

Discovery of children at Kamloops residential school site must lead to change, Perry Bellegarde says

The Pierre family, an Indigenous family, once lived in what is now downtown Summerland. Today, Pierre Drive is named in honour of the family. (Photo courtesy of the Summerland Museum)
Pierre family played role in Summerland’s history

Downtown Summerland was once Penticton Indian Reserve #3

The border crossing into the United States is seen during the COVID-19 pandemic in Lacolle, Que. on February 12, 2021. THE CANADIAN PRESS/Paul Chiasson
VIDEO: Border quarantine to soon lift for fully vaccinated Canadians

Eligible travellers must still take multiple COVID-19 tests

Chilliwack secondary school’s principal is apologizing after a quote equating graduation with the end of slavery in the U.S. was included in the 2020-2021 yearbook. (Screenshot from submitted SnapChat)
B.C. student’s yearbook quote equates grad to end of slavery; principal cites editing error

Black former student ‘disgusted’ as CSS principal apologizes for what is called an editing error

Skeena MLA Ellis Ross. (Photo by Peter Versteege)
BC Liberal leadership candidate condemns ‘senseless violence’ of Okanagan church fires

Skeena MLA Ellis Ross says reconciliation isn’t about revenge for past tragedies

A coroner’s inquest will be taking place at the Capitol Theatre in Port Alberni for the next week. (ELENA RARDON / ALBERNI VALLEY NEWS)
Teen B.C. mom who died following police custody recalled as ‘friend to many’

Police sent Jocelyn George to hospital after intoxication had gone ‘beyond the realm’ of normal detox

FILE - In this Nov. 29, 2020, file photo, Las Vegas Raiders defensive end Carl Nassib leaves the field after an NFL football game against the Atlanta Falcons in Atlanta. Nassib on Monday, June 21, 2021, became the first active NFL player to come out as gay. Nassib announced the news on Instagram, saying he was not doing it for the attention but because “I just think that representation and visibility are so important.” (AP Photo/John Bazemore, File)
Nassib becomes first active NFL player to come out as gay

More than a dozen NFL players have come out as gay after their careers were over

Photograph By MICHAEL POTESTIO.KTW
Former Kamloops security gaurd wants job back after kicking incident caught on video

Rick Eldridge quit when a video surfaced of him kicking a man outside a facility for homeless

People participated in a walk to honour the 215 children found at a former Kamloops residential school, as well as residential school survivors. (Twila Amato/Black Press Media)
Kelowna marks National Indigenous Peoples’ Day with walk to remember Kamloops 215

“Let’s speak the truth and deal with the truth, and heal.”

COVID-19 daily cases reported to B.C. public health, seven-day moving average to June 17, 2021. (B.C. Centre for Disease Control)
B.C.’s COVID-19 infections drop to 90 on Sunday, 45 Monday

Pandemic spread dwindles as 77% of adults receive vaccine

A home on Cameo Drive sustained major damage due to an early morning fire Monday, June 21. (Roger Knox - Morning Star)
UPDATE: Fire sparked during Vernon home renovation

Heavy black smoke from Cameo Drive home, no one inside

Most Read