One of the Cuba vacations offered through the TripLink website. (TripLink)

B.C. woman gets refund for Cuba trip, but goes anyway and now has to pay

Civil tribunal rules woman must pay TripLink $3,677 for the vacation she went on

A woman who booked her family an all-inclusive vacation through a travel website will have to pay for the whole $3,500 trip, the province’s civil resolution tribunal found.

In a decision rendered last week, tribunal chair Andrea Ritchie found that Salina Yu would have to pay $3,447 for the vacation she booked on Feb. 22, 2018, despite the fact that her credit card company refunded Yu that amount.

For her part, Yu told the tribunal she owes TripLink nothing and claims the company should pay for both the vacation and $1,149 in damages due to the “bad vacation.”

Yu told the tribunal she booked an all-inclusive trip to Cuba for her, her husband and her son by mistake and that she meant to book it through a different booking agency.

However, Ritchie found since Yu filled out a long, detailed form to make the booking, her claim a computer virus had caused the error was not valid.

Yu used her credit card to get a refund after TripLink told her the trip was non-refundable, but the family went on the March 2018 vacation anyway.

Ritchie found that because the family did go on the vacation, she is “satisfied she is required to pay for the services she booked and used.”

Yu’s complaints about the quality of her room and that she and her son got sick during the trip do not involve TripLink, Ritchie wrote.

“In this situation, TripLink did not provide the vacation itself, as it was only a booking agency,” the decision read.

Ritchie found TripLink did not negligently misrepresent the vacation Yu purchased and is not responsible for how she felt about its quality.

The tribunal ordered Yu to pay TripLink $3,677 within 15 days of the May 10 decision: $3,447 for the vacation package, $55.37 for pre-judgment interest and $175 in tribunal fees.

READ MORE: Man blames his loud car radio, sirens for crash with B.C. ambulance

READ MORE: B.C. mom wins daycare contract fight after kids insulted in text message


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

BREAKING: Fatal motorcycle crash on Highway 97 near Summerland

The incident involving a motorcycle happened just before 4 p.m.

Camper explodes near Princeton along Similkameen River

One man was sent to Princeton Hospital May 23 after a camper… Continue reading

COVID-19 closes Okanagan College summer camps

Popular Camp OC put on shelf from Salmon Arm to Penticton, and Revelstoke, until 2021

Summerland adopts sign policy for Bottleneck Drive members

Policy governs directional signs for wineries, breweries, cideries and distilleries

Petition seeks to clean up Okanagan forests ‘carpeted’ with shotgun shells

Penticton man says making shot-gun shells refundable would create cleaner forests

B.C. records no new COVID-19 deaths for the first time in weeks

Good news comes despite 11 new test-positive cases in B.C. in the past 24 hours

Peachland recovery task force proposes larger patios

Several initiatives proposed by the Peachland COVID-19 recovery task force will go to council tonight

Tagging Suicide Hill in Vernon in lieu of grad party?

City councillor pitches idea to revive old tradition amid COVID-19 pandemic

BC Corrections to expand list of eligible offenders for early release during pandemic

Non-violent offenders are being considered for early release through risk assessment process

Fraser Valley driver featured on ‘Highway Thru Hell’ TV show dies

Monkhouse died Sunday night of a heartattack, Jamie Davis towing confirmed

B.C. visitor centres get help with COVID-19 prevention measures

Destination B.C. gearing up for local, in-province tourism

North Okanagan campers trashing rules

Campers still pitching tents, and leaving garbage, despite sites not being open until June 1

Most Read