StubHub store in New York City. Used under CC 2.0 licence. (Ajay Suresh/Flickr)

StubHub to pay $1.3 million penalty in misleading ticket price claims case

Competition Bureau found that company was not selling tickets for cost it had promoted

StubHub Canada Ltd. and StubHub Inc. will pay a $1.3 million penalty for making misleading pricing claims and will ensure costs for Canadian events it sells tickets to are posted with their mandatory fees.

The penalty is part of an agreement the entertainment and sport ticket reseller made through the Competition Tribunal after the Competition Bureau discovered StubHub advertised tickets at “unattainable” prices on its websites, mobile apps and in promotional emails to Canadians.

The Bureau says its investigation found that StubHub was charging mandatory fees above the price advertised and was not selling tickets for the cost it had promoted.

The Bureau says consumers couldn’t see the full cost of their ticket unless they clicked or tapped to turn on pricing option filters or waited until later in the purchasing process.

Some consumers who filtered results to see tickets that were inclusive of fees were still asked to pay more than the prices they were originally shown.

The Bureau says StubHub voluntarily co-operated to resolve the matter and will launch a compliance program that ensures it complies with the law and prevents advertising issues.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Princeton volunteers share amazing memories of Vancouver Olympic games

A decade ago this month, Vancouver hosted the 2010 Winter Olympics. Approximately… Continue reading

Interior Health leading the way with innovative therapy for stroke patients

Percentage of ischemic stroke patients who received treatment has risen dramatically

The marrying of magic and dance – Celtic Illusion

Tickets still available for the Celtic Illusion show which starts at 8 p.m. this Saturday at SOEC

Racist incidents on the rise in the Okanagan as coronavirus spreads

UBC professor not surprised by recent incidents

Summerland Steam and Princeton Posse to face off in division semifinals

Junior B hockey teams begin best of seven series on Feb. 28 in Princeton

VIDEO: Minister says consider coronavirus outbreak when planning for spring break

Foreign Affairs minister points to rash of new cases appearing in places like Italy and Iran

B.C. city rebrands with new logo, cheeky slogan

‘Langford, where it all happens’ is the City’s new slogan

RCMP asking for more officers to better enforce speed limit on Trans Canada Highway

City council will bring the motion to the Southern Interior Local Government Association

B.C. Liberals call for ban on foreign funds to pipeline protesters

Sierra Club, Wilderness Committee back Coastal GasLink blockades

Donations pour in for family who lost father, son in fatal crash on B.C. highway

Mike Cochlin and sons Liam and Quinn were travelling on Highway 5A

Beer and burgers to raise cash for Vernon man fighting cancer

Fundraiser hosted in honour of Garnet the Great to send him to special treatment centre

HERGOTT: Idiocy of distracted driving

Paul Hergott is a personal injury lawyer based in West Kelowna

Kelowna man arrested after all-night crime spree

Shawn Bell, 33, is facing seven charges for incidents committed within a 24-hour span

Hollywood actor Chris Pratt shows Kamloops love on social media

The filming of Jurassic World 3 is underway in Merritt and area

Most Read