The Noom app displayed on the Apple App Store on Wednesday, Aug. 19, 2020. (Apple App Store)

Better Business Bureau issues warnings over billing for weight loss app Noom

Bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

The Better Business Bureau has issued a warning for users of weight loss app Noom.

In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.

“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.

The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.

ALSO READ: View Royal mayor victimized in CERB identity theft scam


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

ScamsWeight Loss

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

RCMP. (Phil McLachlan - Black Press Media)
Princeton man on motor scooter refuses to provide breath test to police

The scooter did not have a license plate and was not insured

In this file photo, snow is seen falling along the Coquihalla Highway. (Liam Harrap/Revelstoke Review)
Weather statement issued for Coquihalla, Hwy 3, as arctic front approaches

The early season snowfall expected to hit Fraser Valley, Friday, Oct. 23

RCMP. (Phil McLachlan - Black Press Media file)
No reported injuries in Highway 3 rollover

Traffic interrupted for three hours

File photo
EDITORIAL: The power of a single vote

In the Oct. 24 British Columbia election, every vote is important

RCMP stock photo (Black Press)
Kelowna RCMP investigating unexplained death of cattle

Cattle found dead near gravel road, east of the Kelowna Airport

Provincial health officer Dr. Bonnie Henry presents modelling of COVID-19 spread in B.C., March 25, 2020. (B.C. government photo)
B.C. sets another COVID-19 record with 203 new cases

up to 1,766 active cases in B.C., two more deaths

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

(Kelowna Capital News)
B.C. Labour Board orders Peachland cannabis company to reinstate laid-off employees

The B.C. Labour Relations Board determined the employees were laid off due to their plan to unionize

RCMP. (Phil McLachlan - Black Press Media)
British Columbia man dies during ski trip near glacier west of Calgary

Kananaskis Public Safety and Alpine Helicopters responded around 2:30 p.m.

Prime Minister Justin Trudeau arrives on Parliament Hill in Ottawa on Monday, Oct. 19, 2020, following a week-long break for the House of Commons. THE CANADIAN PRESS/Sean Kilpatrick
One crisis after another for Trudeau since last federal election one year ago

It has been a year of unprecedented calamity and crisis

Curtis Sagmoen
Public warning issued to North Okanagan sex trade workers

RCMP warns workers to stay away from Salmon River Road area

Two pigs roam the Salmon Arm Walmart parking lot during a prior visit photographed by Danielle Burgi. (Danielle Burgi photo)
Pigs trot over for a visit at Salmon Arm shopping centre

Employees say this was the second drop-in from the temporarily free-range porkers

Penticton law courts. (Black Press file)
Osoyoos man in court for alleged shooting

The Oct. 11 shooting left a man with non-life threatening injuries

Most Read